I HAVE A FIRE, SMOKE, WATER OR STORM DAMAGE. WHO DO I CALL?
First, if you have an active fire, life threatening situation or someone needs emergency medical help. CALL 911
After assurance that everyone is safe, CALL 847-427-1100 and a Service Construction representative will assist you 24 hours a day, 7 days a week, 365 days a year with whatever you need. Our emergency response staff will assist with emergency board-up, building repairs, temporary housing, clothing and your insurance claims process.
WHEN CAN I GET HELP WITH MY PROPERTY DAMAGE?
Now! We are always available! Our phones are answered by a live person 24 hours a day, 7 days a week. It's never too late or too early to give us a call. With our conveniently located multiple dispatch centers, we are always able to respond to your emergency within 60 minutes.
WHY SHOULD I HIRE SERVICE CONSTRUCTION?
Simply put, because we are the best in the business! We have been successfully completing insurance loss repairs and mitigation for over 36 years. We know what it takes to get the job done right, every time. We've worked with nearly every insurance company out there, and many adjusters know our dedicated staff personally. We use Xactimate pricing, which is the same software program that the insurance industry utilizes. All of our technicians are uniformed, polite and specially trained in dealing with those who have survived a catastrophe. Our 1st Responders are all equipped with resources that are crucial in an emergency such as pre-paid cell phones, toiletry items and hotel vouchers. Also, our exclusive written guarantees offer a 5 year workmanship guarantee as well as a lifetime "no smoke odor" guarantee. And, we are totally "complaint free" with the Better Business Bureau and we intend to keep our flawless rating! You can count on 1st Response because we are professional people doing professional work.
DO I HAVE TO WAIT TO HEAR FROM MY INSURANCE COMPANY BEFORE I HIRE A RESTORATION COMPANY?
No. You are responsible for mitigating (preventing further damage) your own loss. Your insurance company needs to be notified of the damages to your home, but you do not need to wait until an adjuster is assigned to you and comes to inspect your damages. 1st Response Restoration works with all insurance companies. We use the Xactimate estimating software, which is the same (or similar) system the insurance industry utilizes.
DO I HAVE TO WORK WITH THE RESTORATION COMPANY THAT MY INSURANCE COMPANY RECOMMENDS?
No, who you hire is your choice. Insurance companies are permitted to recommend their "preferred vendors" however these vendors typically work for the insurance company and not you. Also, your insurance company cannot require you to use a specific firm, you can choose to hire whoever you like.
CAN I DO THE REPAIRS & RESTORATION MYSELF?
Your home or property is your property. You can choose whoever you feel will do the best restoration job for you and/ or your tenants. Think of Service Construction as your restoration partner. We have over 36 years of industry knowledge, specialized techniques, equipment and tools to assure the best possible restoration outcome for your property. It is strongly recommended you contact Service Construction to assist with your damage repairs.
DO I NEED TO GET MULTIPLE ESTIMATES?
No. Insurance policies do not require multiple estimates for the claims process. We are fully prepared to handle your entire claim from start to finish. That includes 24 hour emergency services to complete repairs/rebuild.
IS SERVICE CONSTRUCTION AND ITS TECHNICIANS CERTIFIED FOR WATER, SMOKE & FIRE DAMAGE?
Yes! Our technicians are individually certified in Water Restoration as well as Fire & Smoke Odor Restoration and Service Construction Company is a certified firm with the IICRC. We are associated with RIA, Restoration Industry Association, Lead Safe Certified with the EPA and practice industry standard safety procedures.
WHAT IS THE IICRC?
The Institute of Inspection, Cleaning & Restoration Certification (IICRC) has served as the industry guardian for the cleaning, inspection and restoration industries for more than 30 years. As a non-profit certification organization, the IICRC helps ensure that you have access to trusted and trained restoration professionals by establishing and monitoring certification programs and standards for these industries. To qualify for IICRC Certified Firm status businesses must demonstrate proof of insurance, and provide ongoing education and training leading to certification for all technicians. IICRC Certified Firms are also required to abide by the IICRC Code of Ethics.
DO YOU PROVIDE ONGOING SUPPORT FOR ALL OUR PROPERTY RESTORATION NEEDS?
Yes! Service Construction has implemented our Priority Emergency Response Program. This program was created to assist commercial residential, retail, industrial and single family home owners, investors, property managers, associations and maintenance personnel with current and ongoing disaster resources. Click the link below to learn more about ongoing fire, water & disaster safety and prevention awareness and how Service Constructions 1st Response Program can benefit you, your company, your property and your tenants.
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FREQUENTLY ASKED QUESTIONS
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